Feels good to be appreciated in GCAW

This November, Marriot hotels all around the world are celebrating Global Customer Appreciation Week (GCAW) to show their esteemed customers, vendors and business partners how much they value the business, support and loyalty to their hotel brand.

Live music entertainment by Perfect Pitvh at the
GCAW Renaissance Johor Baru, GM's Cocktail event

In cities where the Marriot Group’s hotels are located, similar celebrations are happening.

From Vancouver to New Orleans, Kigali to Manila, Curacao to Kampala, the United Kingdom to Johor Baru, the renowned brands under this hotel group are celebrating GCAW in a big way!

In line with the GCAW, General Manager of Renaissance Johor Baru Hotel, Gagan Singh, hosted the GM’s Cocktail 2019 with guests that included hotel customers, vendors and business partners as well as media partners from Johor Collective Media (JOCOM).

A section of the guests at the Global Customer
Appreciation Week event at Renaissance Johor Baru

It was such a pleasure to be personally greeted by the GM, who addressed me by name, and I’m ushered into the ballroom where guests were already helping themselves to food in the buffet spread, set up complete with live-cooking stations.

While food and beverage were being served at one end of the ballroom, on the opposite end, a three-piece band was entertaining with cool jazzy music.

A long bar divided the ballroom in the middle, well stocked to serve a range of soft drinks, beer and wine, while serving staff were circulating around to offer guests with free flow of beverages.

Chef Arnold entertaining the audience

Pockets of people were gathered around tall cocktail tables and mingling at several wooden tables, while some were seated on matching cocktail chairs.

The crowd seemed to be swelling by the minute, so I helped myself to a few highly recommended items from the buffet, found myself a spot to rest my plate, enjoyed the food and grooved to the live music performed by Perfect Pitch.

As the female and male vocalists took turns to perform, I thought their sound and selection of music suited the occasion.

Surrounded by a happy crowd and enveloped in good music, it felt good that this was a total chill-out time hosted by the Renaissance Johor Baru and not a job assignment!

The entertainment for the evening continued with a live vocal performance by the hotel’s multi-talented Chef Arnold.

GM Gagan Singh [Second from Left] with the participants responding to his question to win the ultimate prize
of a room night's stay in the Presidential Suite in the Renaissance Johor Baru

The chef belted out two songs and when he invited the audience to sing the chorus along with him, they responded with warm enthusiasm.

Photo memento of JOCOM members with GM Gagan Singh

Then it was time to reward the guests with prizes. This was done through a fun quiz with questions based on the Hotel Group and specifically, the Renaissance Johor Baru.

With attractive prizes like complimentary hotel room stays and meal vouchers for the guests to win, there were no shortage of participants who volunteered their answers.

At the end of the 10 quiz questions, at least two prizes were won by JOCOM members, firstly Tricia Loh followed by Harish Mustak.

In the spirit of GCAW, GM Gagan joined in the fun by challenging the guests to answer one more quiz question to win the ultimate prize of one night’s stay in their Presidential Suite.

Guests feeling good to be appreciated in the GCAW

Enticed by such an attractive prize, there were plenty of participants who were willing to hazard their answers in the hope of getting it right…

After listening to the wide range of replies, finally there were not one or two correct answers but three!

GM Gagan kept his word and graciously announced that the hotel will allocate three room nights to the three winners (on dates to be arranged later) in the Presidential Suite of the Renaissance Johor Baru!

There was thunderous applause for the happy winners and the generosity of GM Gagan and the celebration continued with more music, food and drinks and capturing photo mementoes of our time together at their GCAW event.

The Renaissance Johor Baru Hotel is located at No. 2 Jalan Permas 11, Bandar Baru Permas Jaya, 81750 Masai, Johor.