From afar, I heard the buzz of loud chatter from the
people already gathered at the main entrance of LEGOLAND Malaysia and SEA LIFE
Malaysia because these family-friendly theme-parks are opened again to welcome
eager Lego fans.
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| Visitors enjoying a fun ride at Legoland Malaysia in the New Normal |
Families and visitors could
once again immerse themselves in the awesome world of LEGO at the Legoland
Theme Park and Legoland Hotel from June 25.
While the Legoland Water
Park was, however, still temporarily closed, my friends and I were back again
to explore and experience the theme-parks in the New Normal.
As the theme-parks sprang
back to life after months of temporary closure, I observed that health and
safety were their top priorities.
The strict and consistent
adherence to health and safety Standard Operating Procedures (SOPs) started
from the entry point where every visitor was invited to sanitise their hands
and step in front of a large screen for temperature screening.
 |
| Visitors waiting in line - at marked spots - for opening time |
The excitement was palpable
as groups of friends and families, all comfortably wearing masks, waited
patiently in line for opening time and stood at marked spots for physical
distancing as a safety measure among the New Normal practices here.
The team at Legoland was
upbeat about the re-opening and among familiar team members, I saw some Safety
Compliance Officers with specially assigned duties.
These friendly team members
dressed in Blue T-shirts, have their feelers out to spot anyone who – while
having so much fun – may have forgotten about the new health and safety
measures, and needed to be gently reminded.
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| Safety Compliance Officers at Legoland Malaysia |
It was good that the
theme-parks have developed custom plans to apply physical distancing around the
park and on the rides to minimise contact between different parties.
The day kicked off with an energetic
Theme-park Opening Dance while visitors gathered in front of the stage, rocked
along at proper physical distances marked by stickers on the ground.
It felt uplifting and rather emotional when I saw
the way enthusiastic visitors who shared the same excitement, confidence and peace
of mind, getting all hyped up to enjoy the theme-park again.
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| Team member sanitizing handles after each ride |
At the close of the dance performance, we were
warmly welcomed back in a brief speech by Divisional Director at Legoland
Malaysia Resort, C.S. Lim.
Then it was time to explore the theme-park
again.
And it did not take long for
visitors to find their way around to their favourite ride and attraction in the
park.
Regulars were clearly familiar
with the park and most were well acquainted with the SOPs in place, readily
cooperating with sanitizing hands and temperature screening before they entered
the theatre for the LEGO Friends Live Show.
 |
| Physically distanced riders having fun on The Great Lego Race |
The entrance at every ride was
marked by stickers on the ground as a guide for physical distancing and upon
entering and leaving each ride, visitors had their hands sanitized.
With the capacity limitation to 30% of normal operations,
there were no large crowds, no long queues to wait and we were welcomed into
each ride quite smoothly.
I also observed the
enhanced cleaning regimes where team members would quickly clean and sanitize after
we had left to prepare for the next group of visitors.
In the souvenir
shops, there were signs that reminded visitors not to touch items unnecessarily
for hygiene reasons and to ensure that their children were always supervised.
At the exit of every ride,
visitors’ hands were spritzed with sanitizer, either by a team member and at
the Ninjago ride, a sanitizer dispenser was available for visitors to help
themselves to sanitise their hands.
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| Sanitizing hands after the Ninjago ride |
Next to the dispenser, a
sign reminded us to: Keep your hands SUPER AWESOMELY clean – Use Hand
Sanitizer.
Before entering the
restaurants, these SOPs also applied.
Restaurants have
capacity limits for the number of diners, with clear signs to direct diners to
enter and leave by specific doors.
Each table was
labelled to remind diners to maintain physical distance of one meter apart or
for family members only.
At the order counter
and pay-points, diners placed their orders comfortably behind plexiglass-shields
and contactless payment is encouraged.
 |
| The musical fountain, among my favourite spots in Legoland |
Happy smiles – evident from smiling eyes and euphoric
screams through masks – was proof that even with the SOPs in place, the Legoland
experience in the New Normal was still a familiar and enjoyable one.
As the nation gradually reopens, Legoland Malaysia
aims to
help restore the appeal for domestic tourism in the spirit of
#CutiCutiMalaysia.
The range
of attractive and flexible offers for families to book ahead and plan for their
next holidays in Johor are certainly encouraging visitors to visit again.
 |
| So happy to be back again at Legoland! |
The
promotions come with an extended validity period, relatively longer than the
usual packages, and is part of Legoland’s effort to support the government’s efforts
to reinvigorate the tourism industry.
Some of the
offers include:
·
3-month extension for
all Annual Pass – Valid for passes that have
expired or are expiring between February – December 2020
·
Limited Time Annual
Pass Renewal – Annual Pass renewed from now onwards will be valid until December 2021
·
Limited Time Free
Hotel Stay – Book 1 night and get the 2nd
night for free
·
Limited Time Free
Theme Park Access – Buy 1 Day ticket and get the 2nd ticket for
free
For more
information on the offer packages, safety measures and SOPs applied throughout
the resort, visit the official website, www.legoland.com.my or via social media
pages on Facebook and Instagram.
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